TESTIMONIALS

From: Stanley
Sent: Monday, November 14, 2005 10:06 PM
To: George Van Bortel
Subject: Re: N225FA

Thanks, I will call them tomorrow at Dorr. If I trade I would only want to trade with you.

Stanley

From: Joe Phillips
Sent: Friday, March 21, 2025 3:28 PM
To: George Van Bortel
Cc: Jackson Marincik; Carson Thye
Subject: N389ME

George,

Good afternoon, aside from a brief encounter in your lobby a few weeks back, we haven't spoken or met one another.

On this Friday afternoon following our closing this week, we wanted to take the time to express our complete satisfaction with the Van Bortel team.

This being our first purchase began as a stressful & nervous concept for me to get my head around. Once we made the trip to your facility we knew the choice was clear even though we arrived to look at one plane and another was a contender.

Jackson Marincik handled the entire sales process with professionalism and integrity by providing guidance through to closing. The delivery by Carson Thye left such a great impression of your firm. They both have a bright future wherever life may take them.

Until our next purchase...
Joe Phillips & James Manning

Hi Martha,

Hope all is well with you. I am hoping you would be so kind to help me out with one more request.

I was going to mail all of these cards to each individual through the mail separately, but was afraid they might get lost, so I was wondering if you could disperse them to the individuals on my behalf.

Your entire team has been so exceptional and we appreciate all of your efforts more than words can express.

I did mail Howard’s to New York separately since he does not reside there in Texas.

Thank you again for everything!

Sincerely,
Joe & Lira Fargotstein
Tail # N481TC

We are hoping these reach you safe & sound. Enclosed are 4 cards.

🙂

‍

Hello, Randall. Yes, we are having a lot of fun with it and can’t believe that it’s been over a year that we’ve had it. My wife and I have said many times that we made a very good decision and we’ve told quite a few people how great of an experience that we had with you and your team.

We just got back recently from a week trip to Idaho and it was a blast. Getting ready later this week to join in on the 40th annual Navajo nation Christmas airlift of clothing, food, and other goods to Northern Arizona.

One last thing: a couple of friends and I built a hangar this summer and we now have the blue angel inside it.

Hoping that you, your family and the Van Bortel Family are doing well also!

Sincerely, Tom Sanders
Overgaard, AZ

Dear Mr. George Van Bortel,

Please excuse the informality and tardiness of this email. It has been over a month since we purchased N925RA, from Van Bortel Aircraft and it was a great decision! My name is Barry L. Feriend, and I am the proud pilot and polisher of the said T206H. Allow me to speak on behalf of the executive board at Joe R. Jones Construction Inc. (JRJ), when I say purchasing our aircraft from Van Bortel Aircraft, has been a most rewarding experience.

From our first "online" connection with your outstanding website and VBA's very own YouTube celebrity and spokesperson, Randall Funston (and I have had much fun teasing him about taking enough Sharpies to Oshkosh for all the autographs he'd sign!), to the incredible expertise and personable customer interactions with Gary and Paul in the High Wing Hangar, JRJ's aircraft has been treated like it was the only one in the hangar.

For any successful company or organization, the "first contact" is so important and Randall Funston is a great example. He answered every question, text, email with the utmost priority. He made sure we had what we needed to make the best decisions throughout the purchase and support after the sale. I teased him about his YouTube popularity but he is the genuine "pilot's pilot". Speaking of which, VBA's pilots, Barry#1 (I'm #2), Sterling and Mitch were so informative and wanted nothing more than for me to feel comfortable in my "new office"!

George, I had the privilege of meeting you when I was waiting for a ride back to Weatherford one afternoon. You stopped and introduced yourself in the middle of a busy day and I really appreciated getting to meet the VP! I knew immediately that all the wonderful interactions that I had had was a "top down" company approach to customer relations. It is no wonder that VBA is the best and largest Cessna dealership and service center on the planet!

Thank you very much for helping us complete our mission of reaching out to our 130 commercial project managers, superintendents and construction workers in over seven states!

Blue Skies,
Barry L, Feriend

Good morning Marsha,

I purchased N1955T last week and I have a question. As I recall from my previous purchase the federal registration will be sent in by you and after it is processed the feds send it to me. Is that still the process? I am handling our Wisconsin registration requirements.

I also want to thank you for taking care of us during the “fire drill” we put you through last Friday. Everything worked great and the airplane looks terrific.

Thank you,

John

Everyone,

I just wanted to say thank you for making today’s VBA aircraft delivery stellar. I’ve had constant communication from Sterling Mason and Randall since yesterday morning and before sun rise today. He’s a fine young man and loves what he does! He knew more about my airplane than the POH did. A fine VBA representative.

We went over the punch list together and EVERYTHING was completed perfectly in Arlington…kudos to everybody that touched this airplane during the last 4 1/2 weeks.

I’ve been enjoying scrubbing and shining for the last few hours. Problem is, even with the hangar doors closed and my car hidden from sight, numerous folks are stopping by to see the new plane. Probably should sell admission tickets!

Oh well, all from Collegedale TN. Thank you again and back to shining!

Very best,
Mike Brown

From: Glenn Schuch
Date: Monday, September 11, 2023 at 11:39 AM
To: Randall Funston
Subject: N904GS

Randall,

Once again, thank you for your help with the sale of my TTx! Consistent with my purchase experience in 2015, everything was handled fairly, professionally, and without drama. It is very easy to see why you have such a loyal customer base. I look forward to dealing with you and Howard in the future, and will continue to recommend you at every opportunity.

Best Regards
Glenn Schuch

Dear George:

When I was looking for a good used Cessna recently, I was attracted to your company initially because of your return policy which Ibelieve is unique. Idid not feel I had the flexibility to travel around the country to look at used airplanes becausem y wife has some health issues, so this method of purchasing a used airplane with minimal risk was very attractive.

Cessna Skylane 182F N1344U looked good and James Towle was easy towork with, and I purchased 44U.

This airplane was out of annual so Jamestook care of getting a newinspection at your expense. You not only paid for several routine items such as new tires, but replaced one cylinder assembly at your expense when the compression check showed it was required. I'm certain many dealers would have tried to get the annual signed of without making this expensive repair, letting me find this problem later and pay for ti myself. The honorable way in which you operate is refreshing and maybe somewhat unusual.

Then your pilot had an electrical problem on the delivery flight to Indiana and had to put the airplane down in Missouri for repairs which took several days. James saw to it that the repair was not only made, but in the process, it seemed wise to install a new Plane Power alternator system (the airplane is 60 years old so repairs were not simple) wnich actually improved the airplane.

I want to thank you and compliment you for the honorable way you do business Feel free to contact me if you need a reference.

Robert D. Morris
Evansville, Indiana

From: Jack Ivester
Sent: Thursday, July 27, 2023 4:43 PM
To: Marsha Spence
Subject: Thank you!

Hi Marsha

Just wanted to drop you a note and let you know how much I appreciate your help in acquiring the aircraft. It was a pleasure working with you.

Have a great day!

Thank you
Jack Ivester

From: Craig Simmons
Sent: Tuesday, July 18, 2023 5:14 PM
To: Laura Howell
Subject: RE: Van Bortel Aircraft: 377s needed reference N304CG

Thank you Laura!

You are truly the epidemy of customer service!

It will always be remembered!!

Have a great evening!
Craig Simmons

From: Matt Kiburz
Sent: Wednesday, June 07, 2023 8:25 AM
To: George Van Bortel; Rusty Hoffman; Blake Childs
Subject: N375MT

Gentlemen,

I wanted to take a moment to thank you all for all the work and effort you put in to helping me get my aircraft repaired and back to me in New Jersey. I know I was frustrated quite often when we spoke. I apologize for being a jerk at times if I was. The aircraft is flying awesome. I have had several trips with it the last week and everything has worked flawlessly. Rusty you have been phenomenal and I cannot thank you enough for all of the conversation and advice. George sincerely thank you for getting home to me and for all the help. And Blake, you know I know that you are the man I think very highly of you, and you will always have my business. I hope you guys have a great week and weekend and I look forward to speaking to you soon.

Sincerely,

Matt Kiburz
President
Sentinel Systems LLC.
Cell: 201.705.2614

George –

Gigi & I so enjoyed our time with you yesterday. We feel very much to be in the Van Bortel family.
Thank you for taking good care of our airplane during the sales process.

Most sincerely,
Gigi & Tom

From: Brent Neely  
Sent: Friday, April 07, 2023 10:43 AM
To: Blake Childs
Subject: RE: Elevator Tips

Thank you, Blake! I really appreciate you making that happen so quickly and finalizing the agreed upon details. It has been a great experience working with you.

I am going down the Ken’s shop this afternoon and see if he can get you the final bill.

Have a great day!

Brent

From: John Fletcher
Sent: Friday, March 24, 2023 11:32 AM
To: James Towle
Subject: Re: N616MC - Escrow is closed!

Hey James,

Awesome news! We can't thank you guys enough. We were beyond impressed with you, along with everyone else at Van Bortel. We will definitely be recommending and/or using you guys to purchase aircraft in the future. We appreciate you making this process enjoyable.

Thanks again,

John Fletcher
Fletcher Oil Company
Russellville, Arkansas

From: Gerald Gaige
Sent: Thursday, November 10, 2022 3:55 PM
To: George Van Bortel
Cc: Blake Childs
Subject: N2014S delivery today

Greetings George...

Blake kept all the cats herded in the same direction, and managed to get the transaction closed today - before the FAA office closed. He also organized pilots to bring the airplane - fly a familiarization flight with me - and take each other back to your base in another airplane passing through this region.

I have not yet written the "Raving Fan" comments, but I will. I notice you are averaging one every other month this year (5 total in 10 months) - so you are due one to end the year. Totally unsolicited, of course.

I enjoyed meeting your pilots - previously Carley, and today Daniel - who completed the delivery and final flight with me. You are providing magnificent opportunity for outstanding young people as they launch the long aviation careers in front of them. As opposed to me - who is winding down from a mountain of experience and enjoyment, and not wanting to let go.

Thank you for the classic key chain - and important pitot cover gifts that came with the paperwork bag - AND for the full tank of gas. None of those extra touches go unnoticed - and I am sure I am not the first who appreciates your class way of completing a transaction. I have a few questions I will write to Blake about - but this may be my last opportunity to update you - so let me send along my very best wishes for the remainder of your business year.

And special wishes for you and your family to have a peaceful and rewarding holiday period through year end.

Gere Gaige (& Larisa)

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From: Pat Ringler
Sent: Monday, October 17, 2022 3:31:09 PM
To: Laura Howell
Subject: Thank you, Laura!

Laura -- A quick note to let you know that N22DC made it to its new home in Tennessee on Saturday. The trip went well, the plane performed flawlessly, and the weather was good. Thank you again for everything you did for us, greatly appreciated.

As a first-time airplane purchaser, I was really wary of making a very costly mistake, so I spent months researching the recommended approach, and lessons-learned of purchasing an airplane. What I read online made me realize how naive I was and wonder if I should back away from aviation entirely – until I read the reviews of Van Bortel Aircraft. It’s rare to find over ninety percent positive reviews of any company or product, so I was convinced that I was missing something. Ultimately, based on the overwhelmingly positive reviews, and the recommendation of a local aviation company owner, I contacted you about purchasing an airplane. You professionally and patiently helped me efficiently maneuver through the process.

The one mistake that I made was not financing the purchase through Van Bortel. I was lured by what appeared to be a lower interest rate thru an aviation finance company, but the process took nearly two months (three financing companies were involved in the financing process), and I was a victim of the ‘fine print’ which resulted in an interest rate higher than that available thru Van Bortel.

Thanks again for everything you did to make my first airplane purchase an enjoyable and exciting experience. If I decide to trade up in the future, you will be the first person I call!

Many thanks and have a great weekend!

Pat Ringler

From: Rob Mlinarich
Sent: Thursday, September 15, 2022 4:41 PM
To: Laura Howell
Subject: RE: Van Bortel Aircraft: reference sales tax

Hello Laura,

Thank you for the wonderful experience in the purchase of our Cardinal 177B.

The past couple weeks has been a pleasure working with you, your daughter, George and Barry.

The way Van Bortel does business is an exemplary model others should follow.

Thank you,

Rob & Beja

From: Bill Pearson
Sent: Thursday, July 28, 2022 8:58 PM
To: James Towle
Subject: Re: N1112L - Escrow is closed!

James

Thank you. I agree. It’s a beautiful airplane. Thanks for your guidance throughout the buying process. My compliments to everyone at Van Bortel. Everyone was so accommodating. Thanks for your help with the seat cushions.

After working with you, I can understand why Van Bortel is “The World’s Largest Cessna Dealer”. Thanks for everything

Regards

Bill Pearson

From: David Rosenfeld
Date: May 14, 2012 2:51:43 PM CDT
To: Laura Howell
Subject: Cessna N60356

Hi Laura,

First and foremost, I would like to thank you, Brian, George, and everyone who helped make this possible. The flight back was incredible. The aircraft flew beautifully and we really enjoyed bringing it back to Miami. It is currently in it's hangar and looks great! We have received many compliments on it and I want to thank you.

There were, however, a couple of minor things that we noticed on the flight back. The Nav 1 was not working. Nav 2 was working perfectly, but VOR 1 displayed "No Data." I attached a picture so you can see. We even tuned both Nav 1 and Nav 2 to the same VOR frequency. Nav 2 would work fine, but Nav 1 would display "No Data." In the atatched picture, you can see that both Nav 1 and Nav 2 are tuned to 116.30 (ELD).

Another minor problem we discovered was that the TIT was very erratic and would work intermittently. It would be indicated -50 and all of a sudden drop to -170 then back to -50. We didn't worry much because the cylinders were fine and all temperatures were perfect. It was just the TIT that kept going back and forth.

We were going to have the Cessna Repair Station on the field here at KTMB take a look at it maybe next week or the week after to see what they say.

As I mentioned, aside from those 2 minor things, the aircraft is an absolute joy to fly and I couldn't be happier doing business with Van Bortel. We will definitely recommend Van Bortel to others and use you in the future if we decide to make a change or upgrade.

Thank you again,

David Rosenfeld

From: Heather N
Sent: Friday, April 15, 2022 11:08 AM
To: James Towle
Subject: C172 in Bermuda!

Hi James!!

I just wanted to let you know, since you were so kind and patient through this whole saga with me, that yesterday about 5pm local, our 172 diesel finally landed in Bermuda 😃

I found out that a pilot who used to fly 737s for my company was doing ferry flying, so he was the pilot this time. No snags along the way, it was shockingly smooth sailing the whole route from CYXU to Cape May, and then 6 hours over the ocean.

I just want to thank you so much for everything you've done along the way, in helping me above and beyond, and please let me know if you ever find yourself heading to Bermuda as I would love to take you up for a tour.

Hope all's well with you!!

Heather

From: Kevin Anderson
Sent: Monday, February 7, 2022 2:07 PM
To: Randall Funston
Subject: Re: Checking In

Hi Randall,

Love the airplane! I’ve got my final checkride scheduled next Wednesday, and then I’ll have my PPL! Beyond ready to take some fun trips with my daughter!!

I’ll be going straight into IFR training, so that’s my 2022 goal.

Couldn’t be happier with the purchase! I know her quite well, I’m right at 76hrs flight time thus far

Thanks for checking in! I’ll let you know how the summer goes, as far as AC, but so far, so good.

Kevin

Dr. Kevin J. Anderson

From: J. Anderson
Sent: Thursday, January 20, 2022 3:42 PM
To: Laura Howell
Subject: Aircraft Purchase

I just purchased my first aircraft from Van Bortel and the experience from beginning to end has been nothing short of perfect. The communication was timely, as well as accurate and it was clear to me that Van Bortel hires and trains professionals within their industry. Laura and the sales team, as well as the finance and insurance professionals at Van Bortel were very successful in making my transactions, simple, seamless and very enjoyable. They stood behind everything related to the aircraft that I purchased and quite simply I can’t imagine purchasing an aircraft anywhere else. Thank you, Laura and the rest of the team, at Van Bortel.

J. Anderson

From: Phil Oppenheimer
Sent: Sunday, September 05, 2021 5:23 PM
To: Britni Loyd; Joy Forrest; Danielle Harless
Subject: N292ED

To all three of you,

I wanted to take a minute and send an e-mail to thank all three of you for the absolutely outstanding effort and coordination you did on getting the sale of N292ED closed in such a short timeframe. You certainly "Wowed" me.

Danielle, nothing new for you as we've been down this road before and you continue to impress me. I'm honored to do business with you and Red River State Bank.

For Britni and Joy, just like Danielle, can't thank you enough for the tremendous support and diligence in getting this done - yes, impressed would be a good word and I plan on using and recommending both of you and your companies (and Danielle/Red River State Bank) for future endeavors.

Thanks to all three of you once again. You Rock!

Best Regards,

Phil Oppenheimer

OP Aviation & Consulting LLC

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From: Steven T. De Paul
Sent: Monday, August 09, 2021 10:37 AM
To: George Van Bortel
Subject: 2008 Columbia 400

George,

I recently purchased a plane from your company. My sales manager was Scott Poliseno. This was my first purchase of a plane. I thought my experience was going to be grueling.

In fact it was the complete opposite. Every squawk or issue that came up was handled immediately and professionally.

I want personally thank your company and Scott for the pleasurable experience.

‍

7/15/2021

Hi Joy:

When I decided to sell my aircraft, Van Bortel came to mind. Your reputation is well deserved.

I have never sold an aircraft before on my own. Dealing with you made me feel confident about the process.
Thank you kindly for making this an easy and smooth transaction.

Best regards,

Miguel

From: Kelly Hicks
Sent: Wednesday, June 9, 2021 8:58 AM
To: Lechelle Dippenaar
Cc: Randall Funston
Subject: RE: Follow up on N352ME

My experience has been 5 Star plus. I can honestly say Van Bortel customer service is likely the best in the aviation world. I trade every couple years, and I 100% will buy from Van Bortel aircraft again.

Thanks for reaching out. I’m usually available on my cell phone 815-558-7617. I have plans to visit someday soon and test fly a 182. –Kelly Hicks

PS. I added an Ipad 4 Mini and MID-CONTINENT DIGITAL CLOCK USB CHARGER MD93 2.1 AMPS FAA TSO to the RH dash.

From: Jeff Billman
Sent: Wednesday, May 26, 2021 3:46 PM
To: Randall Funston
Subject: Re: Following Up

Hey Randall,

Things are going great up here in Montana (if it would ever quit snowing!) My family and I are absolutely loving the new airplane. I didn't realize how much more we had been flying it than the old one until I noticed I'm about due for an oil change. I did a lot more mountain sightseeing over the Winter than I ever would have in Warrior. And we've done a couple decent cross countries. We flew down to Rapid City a few weeks ago to check out Mount Rushmore. And I'm flying over to Coeur d'Alene on Friday to pick up a friend for the long weekend. I'm also planning to start on my IFR training.

I attached a few of the better Montana flying pictures I've taken from the new plane. High wing definitely improved my photos. ha ha..

Jeff Billman

From: Erryn Barkett
Sent: Monday, May 10, 2021 10:22 AM
To: Lechelle Dippenaar
Cc: Randall Funston
Subject: N625TA

Lechelle,

Good Morning to you and the fine crew at Van Bortel. Thank you for reaching out to me, post purchase, to check on how the airplane and I were getting along. I have put about 130 hours on N625TA since our purchase in December of 2020. We have flown, Coast to Coast, down to the tip of Florida and have made multiple trips to visit our son at Ole Miss. We are planning a trip to Maine in June and a Bahamas trip in August. Needless to say, I love this airplane.

I am rarely moved to write about a buying experience, but in this particular case I feel that I need to.

As you know, purchasing an airplane is an arduous task. From sourcing the right plane, to obtaining financing, to pre buys and everything in between, it takes time. Time is what most of us who buy airplanes are trying to create more of!

N625TA will be the third airplane my Family and I have owned. We started with a Cessna 172, 20 years ago. We upgraded to a Mooney 20J in 2017 and upgraded again to N625TA in 2020. I have been flying for 31 years and maintain my CFI plus multi instrument commercial licenses, so flying is a part of my business life and my Family life.

The buying process through Randall at Van Bortel was a pleasurable experience. Randall, was patient with me as we discussed cessna 350's 400's TTX's, and fnally the T206H. The financing process with Brian was straight forward and efficient. The day that we flew to pick up N625TA at Van Bortel was exciting. We met George Van Bortel, were treated to coffee and amenities and quite frankly felt like we were dealing with long time friends. The reception staff, mechanics and literally everybody that we crossed paths with were a delight to deal with.

Lastly, our delivery pilot Mark, was professional and helpful as he helped me transition to the G1000. Flying from Texas to Virginia with multiple stops truly helped me get checked out in the plane.

Thank you all for such a good experience. I will be recommending Van Bortel to all of my flying friends. If any of you find yourselves in or near KROA, please reach out, as I would like to return the wonderful hospitality that all of you showed to me.

Have a great Week
Erryn M. Barkett
N625TA

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From: ROY, DAVID
Sent: Wednesday, May 5, 2021 3:23 PM
To: Randall Funston
Subject: Hello!

Good afternoon Randall,

Hope all is well!

I wanted to send a quick note regarding N524TM (now known as C-GTDR). I’ve had a great first few months with the aircraft, have put over 50 hours on it and am really enjoying it so far. Thank-you for your help and customer service a few months back. Please keep in touch.

Looking forward to the next one in a few years!

David

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From: Thomas Hansen
Date: March 16, 2021 at 5:37:03 PM CDT
To: Randall Funston
Subject: Re: N66HE

Randall,

Thanks for the e-mail. They were finally were able to fix the gremlins with the oil pressure and the vacuum. Still have some intermittent problems with the oil temp but it has worked the last couple of flights. The plane is great and your team has been awesome to work with. I really appreciate you all standing behind your product and working with me to fix the plane. I have been so busy the last couple of months as the boat business has been crazy busy, I have not has as much time to fly as I would like. Looking forward to some quality flying time in the next few months. Thanks again for the great support....you all have a first class operation.

Thanks

Tom Hansen

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From: Amy Chubbs
Sent: Friday, January 08, 2021 9:05 AM
To: Joy Forrest
Subject: Shaun

Good morning Joy. I wanted to let you know that meeting and working with Shaun was just wonderful! What an amazing young man! He was very personable and a great listener. He wanted to know all about how Tim and I took so many adventures and as a result turned “saying goodbye” to the plane more into a celebration of all we got to do. Such a gift!

If there’s anyway he could be the pilot you send to ferry the plane back to Texas, I’d love to have him do it and get to see him again. Maybe treat him to lunch or dinner.

I got the keys to Gus at Chino Aviation. I gave him my phone number and email to let me know how it went and when he was done. He spoke very highly of Van Bortel. Said he had even gotten to come to your place at one point.

Shaun helped me go through the plane and determine what needed to stay with it, which was also very helpful. I hope you guys know you have a keeper with him!

Thank you again for all your help Joy. Shaun talked about how amazing you were too. I feel like I have been guided into the most caring, wonderful hands.

Hopefully it’s smooth sailing with Gus on Monday. I’ll look forward to hearing from you. Have a nice weekend!

Amy

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From: Dick Matheny
Sent: Wednesday, December 30, 2020 7:29 PM
To: Howard G. Van Bortel
Cc: James Towle; Craig Matheny
Subject: Recent aircraft purchase

Good afternoon Mr. Van Bortel.

I just completed the purchase of a Cessna Stationair , N930CT, from your company. The sale was a rush job that needed to completed this year and unfortunately put a considerable amount of pressure on your staff to meet our schedule. I apologize for what happened.

The reputation of Van Bortel Aircraft for being the best Cessna dealer in the country was proven again by the outstanding performance of your entire staff involved in our purchase of N930CT.

The aircraft had not been at Van Bortel long enough to be prepared for sale but James Towle said he would everything he could do to make it happen for us. Let me tell you as the manager of a high tech manufacturing company I have rarely seen such impressive performance for a first time customer.

On very short notice the aircraft was delivered to Hammonds Aircraft Maintenance in Homa La. By your pilot Brandon Melendez. Brandon’s professnalism during the check flight with my son Craig , a pilot for Petroleum Helicopters Inc., was outstanding. He represents your company very well.

Hammonds Aircraft Service did an excellent job of the pre buy inspection and will be doing the annual next week. They operate an excellent service facility per Craig’s report to me and he is qualified to make that statement as he is the Manager of the PHI heliport at Homa.

Thank you for being the best Cessna dealer in the entire country and supporting my family in our first purchase an aircraft.

We wish you and all your company a Happy New Year

Richard K. Matheny
CEO

Westnet Inc.
Huntington Beach Ca.

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From: Dennis Petrie
Sent: Tuesday, December 22, 2020 3:27 PM
To: Joy Forrest
Subject: Plane Sale Finalized

Hi Joy,

I have one question for you. Can you tell me where to send my glowing testimonial of you and all of your professional colleagues. I wasn’t sure if it was on the website, your boss, or the president. I went into the process not knowing what to expect, but everyone, and especially you, made this pretty easy. Closing went off without a hitch. I interact with a lot of GA pilots. If anyone shows any interest in buying or selling a plane I will give him/her your name and number.

I hope you have a Merry Christmas and New Year with your family and friends.

Best regards,

Dennis

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From: Rick Cordary

Sent: Friday, December 04, 2020 2:12 PM

To: George Van Bortel

Subject: Experience

Hello George,

I just finished the transaction on N2438A and I cannot say I have ever had a more enjoyable experience with a company than I have had with yours. From my first contact with Blake, he has been wonderful. Brian and Matt Carlson were great as well. I know, that kind of a customer service attitude starts at the top and works its way down. Congratulations you have a first class operation which is what about a half dozen people (mechanics, people on the 182 Facebook group) told me I should expect.

Blake also just offered the $3,000.00 which I would be embarrassed to take so he is notating that as a credit on your books that probably won’t be used or seen again until I come back for a newer plane.

You have a great webpage (I credit ours with our growth) and fantastic customer first attitude. All you are missing is a mess of 5 star Google reviews! We have 1241 ;-)

Have a wonderful weekend and thanks again!

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From: Stephen Rumbley
Sent: Monday, November 23, 2020 7:14 PM
To: Joy Forrest
Subject: Re: N3YU is Closed!

Joy - it has been so pleasant to work with such a professional organization! Thanks again for all the help and support - Enjoy the holidays.

Steve

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From: Sloan Manning
Subject: N302WD
Date: November 10, 2020 at 6:21:46 PM EST
To: Laura

Laura,

I just wanted to say how thoroughly pleased I am with your attentiveness and effectiveness in making my purchase a complete success. This is my second purchase from Van Bortel in the last 10 years.

We discussed my preferences and you found the perfect airplane, handling all of the avionics upgrades I wanted, and delivered an amazing product. Cody is a great CFII and the training day and demo trip back to NC from TX was a pleasure. The two squawks noted on the return trip were fixed and paid for promptly with no questions asked.

I now have exactly what I was looking for and you to thank for it.

I will recommend you and Van Bortel first and foremost to anyone who I know looking for a great airplane.

Amazing, just amazing. I remain a raving fan.

Sloan Manning

Manning Air LLCHigh Point, NC

From: Steve Walton
Sent: Monday, October 26, 2020 7:45 AM
To: George Van Bortel
Cc: Randall Funston; Felicia Hale
Subject: Kudos to the sales and delivery team of N749RS

Mr. Van Bortel,

We met recently when I took delivery of a T182T, N749RS. I flew the aircraft home to KPHF in Newport News, Virginia. I’m very happy with the plane.

I wanted to take a moment to thank your staff for their efforts to make this a painless sale. Randall Funston made the process straightforward; the acceptance of the aircraft was a painless process, and the questions I had were resolved quickly.

Please pass on my personal thanks to Miss Felicia Hale for her attentive support during our visit. Her work on my rental car return save me several hours of effort; and she made us feel right at home. Finally, unfortunately I do not recall our pilot’s name, but he did a great job in introducing us to the aircraft in flight.

I look forward to working with your team again.

Thanks so much!

Steve Walton
General Manager
Aery Aviation

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From: michael macfarlane
Sent: Thursday, October 22, 2020 2:32 PM
To: Laura Howell
Subject: N65514: Thanks

Laura I know you have a web site that post testimonials. Feel free to post this. Hopefully my issues are behind us but if not i'm not worried you and Van Bortel will do whatever is right.

I would like to say thank you to everyone at Van Bortel for the service and attention they gave me before, during and after I purchased a 182T. I started looking for a clean 182 about 2 years before I purchased one from Van Bortel. I told my sales person, Laura, what I was looking for and what I had hoped to pay. I told her it had been several years since I had flown and that I wanted to get started again because my son had recently received his privet license and we were going to work on our instrument ticket together. She took the time to discuss traditional round gages and some of the new features available with glass. Finally I decided on something with a G1000 which narrowed the search list considerably. Every time they would purchase or trade another 182 for inventory she would either call or text followed with an equipment list and usually a phone call. After a few of the aircraft, it became evident planes were selling faster than they could replace them and I better make up my mind quickly and it just so happened the next 182 she told me about sounded perfect. I told her I would take it and she ask for refundable deposit, no problem. Since they had just received the unit even though it was presold they took the time necessary to make sure the aircraft was in tip top shape with things like fresh oil, updates that were recommended on the G1000, altimeter check and any other maintenance items.

Finally I took delivery. The Van Bortel delivery pilot knowing I was unfamiliar with the G1000 and knowing I had been away from flying for some time took all the time we needed to show us many of the G1000 features and help familiarize us with the plane. The day after delivery we took to the sky for a quick trip to Fredericksburg Texas and a $100 hamburger (which was great). Upon return we filled up with fuel and put the plane away with intentions of another flight the next day which was Sunday. After preflight we hopped in ready to go, however when we flipped the avionic circuit bus on the radios went dead. Distraught I called Laura (on Sunday) and she answered. After I explained the situation she had 2 other people in touch with me in within minutes. They determined there was indeed an issue and quickly decided the plane needed to return to Arlington for repair. When they picked up the aircraft, unfortunately everything operated correctly. I had a dreaded intermittent electrical problem. The folks in the radio shop took the time to check and recheck until they too had an issue. They fixed what they hoped was the problem and offered to return the aircraft to me. I talked with my son and we decided he needed a cross country so they delivered the plane and we flew back with them. Everything worked beautifully, however the next day the gremlins came back. I called Laura, without hesitation she scheduled a pickup the following Monday. When they arrived this time com 2 was not functioning at all. Laura had told the folks in the avionics shop what was going on so when the aircraft arrived they had a game plan. She said they had discussed the situation and at no additional cost to me they were going to replace the unit. Within a week they returned the aircraft and apologized for my inconvenience.

I am so thankful I decided to buy from Van Bortel. I cannot imagine what a nightmare this could or would have been if I had purchased from an individual or another dealer who might a different viewpoint when it comes to customer satisfaction. Thank you, Laura and Mr. Van Bortel you have made what could have been a disaster into a minor inconvenience. I see why Van Bortel is the number 1 selling Cessna dealer in the country, it’s simply, well...... you.

Michael

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From: Greg

Sent: Wednesday, August 12, 2020 1:31 PM

To: Laura Howell

Subject: Re: Van BorteL: Pickup Pilot

This morning I received the check for the return of N352ME as George Van Bortel had promised. I am satisfied with the outcome of this transaction and will call in the future about other aircraft. Please thank the pilots for ferrying the aircraft and your maintenance staff for the thorough and meticulous repairs of the damaged plastic as we had discussed.

While the deficiencies in the H.S.I. and Freeway Airport's findings were minor, my busy schedule does not afford me the luxury of time for the appropriate remediation of such defects.

Again, thank you and Van Bortel Aircraft for the flexibility in resolving the concerns I had with returning the aircraft.

Greg.

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From: Michael Lambert
Sent: Monday, July 20, 2020 8:03 AM
To: Gary Conover
Subject: Thank You for your Help!

N6383C:

Good Morning Gary and George!

I would like to thank you both for your support on this upgrade. It was successful. Not often do I get such cooperation from service centers as your's. Mr Ford was pleased with his system.I couldn't wave done it without you!

ManyThanks Again!

Mike lambert

Avionics Consultant

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From: Mark Robidoux

Sent: Wednesday, June 24, 2020 7:07 AM

To: Randall Funston

Subject: My Experience

Feel free to use this testimonial...

Randall,

Thanks for making the purchase of my Cessna so enjoyable. Van Bortel really makes it easy! No sales pressure, convenient delivery, and I knew the airplane was going to be in showroom condition when it got here based on your reputation and warranty...and I wasn't disappointed. You guys weren't happy until I was, which I think says it all. I'd recommend your company to anyone looking to buy a late model Cessna.

--

Mark Robidoux

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From: JAMES PAZSINT
Sent: Tuesday, June 23, 2020 8:26 PM
To: ACSales
Subject: Aircraft Purchase Report.

Dear George Van Bortel. I want to congratulate you on your first class business operation and your choice of certain employees of excellence. I was an Infantry Captain in the US Army and I flew over 1000 helicopter hours in combat in Vietnam. Then I came to Alaska in 1969 and was in command of over 700 soldiers of all makes, models, and creeds. When I left the Army in 1975 my wife and I started our first Texaco full service business and dealt with some 400 customers per day. Then I started Alaska Tire and Rubber Company in 1985 when I invented and manufactured the world's only authentic aircraft Tundra Tires the Alaskan Bushwheels, some 300 models. We are now retired and through all of this we have employed and/or supervised hundreds. I tell you this to assure you that I can give businesses an accurate critique/report on the job performance of their employees that are up front doing the job for their 'boss.' I have found that when I was blessed to have found and employed 'good people' it paid dividends for me to endeavor to keep them. When I wasn't fast enough to recognize what I had in a specific individual, occasionally some other employer reaped the rewards of my tardiness by 'stealing' one of my best upcoming workers. I learned to prioritize my observations and critique of incoming personnel in order to maximize my retention of the best. I have been dealing with one of your sales staff members for a few days now and my report to you is that I didn't hesitate to make my purchase of Cessna N60134 because James Towle made it happen in a most professional manner. He comprehensively did his job and I much appreciated his talented approach to caring for my every need during discovery, paperwork, payment, and aircraft prep through departure. From an employer's perspective I also noted and appreciated his thoroughness in caring and guarding his obligations to you and your business interests and requirements. So I confidently report and/or reinforce what you may likely already know about James, that he is 'good people' and that he should be provided incentive wise, whatever is necessary to retain him in your employ. My thanks to you George for having the right aircraft for me at this time and the right sales person who gave me the confidence and satisfaction I needed to much enjoy doing business with you. I gladly give my consent for you to use my highly positive comments pertaining to your business and employees in your promotions and advertising. And I also want to thank you George for your very personal touch in finishing our deal by seeing off my ferry pilot Ben Child and Cessna U206F N60134 which is now half way back to its new home in Wolf Lake Alaska. Thanks again George. Sincerely, Jim Pazsint.

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From: Andrew Jones
Sent: Tuesday, June 2, 2020 5:07 PM
To: Randall Funston
Subject: Re: GlassesRandall,

Yes, I’m totally enjoying my new plane! Very, very happy with the plane and the whole process of the purchase dealing with Van Bortel and thank you for the gift bag with the Yeti mug, hats and other items!!

Andy

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From: Jason Heller
Sent: Thursday, May 14, 2020 2:16 PM
To: Randall Funston
Subject: Thanks

Randall,

I’ve had a good experience with Van Bortel. You let us shop like we were looking at cars, and honestly that’s not the experience I was expecting. When I trade, upgrade, or get another one I’ll give you guys a call first. Easy and convenient....

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From: Leo J. Swift
Sent: Wednesday, January 29, 2020
To: Laura Howell
Subject: Thank You

Laura,

I just wanted to say thank you for all your help. You and your company have been awesome to work with. You all exceeded my expectations and I will always be your biggest fan. If you ever need a reference for a potential buyer please let me know. As for me, I will always buy from you.

Have a great day,

Leo

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From: Neal McCarty

Sent: Tuesday, December 31, 2019 To: Cynthia MezaCc: George Van BortelSubject: Thank You! Happy New Year!

Hello Cynthia and George,

As 2019 closes out, I like to think of all the people that have made me smile, over the year. You and George are two such people. Thank you both again for enabling me to purchase N2474C, which was a dream come true for me. From financing, to trading my 172, and delivering, all of your people are "first class". I appreciate how pleasant, patient, and down to earth you both were. I would look forward to dealing with you again, if thew need arises, but for now, I am extremely happy with my 182T. Thank you!

Have a wonderful New Year!!!

Kind Regards,

Neal McCarty

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For Laura Howell and George Van Bortel,

I wanted to thank you for being so professional and providing the most outstanding service. Being in the service business, I understand how difficult it is to try to please everyone, especially when the issues are out of your control. You have all gone above and beyond to take care of me and for that I can't thank you enough. Wishing all of you at Van Bortel a Happy Holiday season as well as a Happy, Healthy, and Prosperous New Year!

Roy James

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From: Kent Jeffries

Sent Wednesday, December 24, 2019

To: Laura Howell

Subject: N9495F

Hey Laura,

Flew for a few hours today in the 206H Turbo. The Plane is super nice. Thanks Again. It was a pleasure working with you. Merry Christmas.

Kent Jeffries

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From: Otto Muller

Sent Wednesday, December 23, 2019

To: Joy Forrest

Subject: Re: N206ZB

Thanks Joy

You guys are one of the nicest and most professional companies I’ve ever had the pleasure of working with!!

Kind regards

Otto Muller

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From: Mike and Kate Titus

Sent: Wednesday, December 18, 2019

To: Randall Funston

Subject: Re: Delivery Update

Randall – thank you so much for your support and also a big thank-you to you, George and Cynthia for the awesome swag bag of good stuff! Across the board we’ve been impressed by the customer service. It was awesome to visit your place down there. All of your team, with no exceptions, were terrific to work with.

I’ll be touch once we get settled in.

Mike and Kate Titus

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From: Landon Barnes

Sent December 9th, 2019

To: Tempist Evenson

Subject: Future Pilot

To Tempest,

Thank you so much for my package! Aviation is such an awesome study and I can't wait until I'm older and can start flying. My first plane I took controls in was a Cessna 150 and now I'm so impatient to wait and get my license. Thank you for all you do to keep my dad flying. I'll be using my notes for my science fair project on how thrust types affect flight. Finally, thank you for everything!

‍
Future Pilot,
Landon

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From: James Tilmon

Sent: Monday, September 30, 2019 6:33 PM

To: Randall Funston

Subject: N422KB

Hey Randall, Just a note to thank you for everything on the airplane. It’s the airplane I’ve always wanted , and you helped make a dream come true. And even a swag bag! Now that’s special customer service. I brag about you all the time , cause you deserve it. Have a great night and take care.

All the best, Jim

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Date: August 05, 2019

Subject: N1108P

Joy,

I flew N1108P to Cody, Wyoming, on Friday. Nice long flight – gave me plenty of time to punch buttons on the G1000 avionics suite. Took my wife for a flight on Sunday, and she approved of the plane. Minor issue with the dash – but I will address it. The plane was delivered in excellent condition – THANKS!

-Ray

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Date: August 01, 2019

Subject: Raving Fan from the Columbia Owners Forum

So I see a lot of love here for Van Bortel, this is my story.

I promised my self a nicer, faster plane when the last of 5 hit college; this is that year. The Cherokee 6 had been great for the family, but Daddy needed a new car smell.

I was honestly looking at the Lancair IV, but between the horror stories and the fact that I couldn't do Angel Flights with an experimental, I had to start looking at a certified plane.

The thought of selling ours and then trying to co-ordinate buying a new one honestly made me tired.

Although my plane needed very little it was a nearly 50-year old plane and no one wanted it as a trade, at least for fair numbers.

I was looking on Controller and finally found Van Bortel. I started with the 400 but fell in love with a TTx.

From beginning to end, it took one week to agree on numbers, and they were super fair with my trade. Although I could buy the plane, they offered me a great finance deal. As a business owner financing, anything usually is a real PITA, but they got it done in just a few days with very little input from me.

The transport pilot was a great guy, and the demo was like getting a ride on an alien spacecraft. The next day he took the old Cherokee to Texas without an issue.

Today, two days later Van Bortel sent out an instructor, and we closed on the plane, and they got me a very fair deal on insurance. Every detail was done exactly how they said it would be — all of it inside of 2 weeks.

Like you guys and girls I've bought a lot of really expensive stuff, never have I had an experience like this, ever.

If you are reading this looking, hoping for the right plane. Call Van Bortel. Pray they have the one you want.

I dealt specifically with Blake Childs, Daryl Taylor, Rich Grue, Barry, Marsha, and a few others.

They all have my heartfelt thanks.
I can't thank everyone at Van Bortel for getting me the plane of my dreams; I'm sure there are many more that helped.
Two thumbs up Van Bortel, let me get my feet wet with the TTx, the Citation is next.

T. Russell

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Date: July 24, 2019

Subject: I LOVE MY NEW SKYLANE!

Dear George,

We can’t thank you enough for everything you did to make our plane purchase such a wonderful experience.
From the very first conversation I had with you, I knew we were in the right hands.
Thank you for your patience, honesty, and guidance.
You truly made a dream come true for our family!

We look forward to seeing you again when we are ready for our next plane!

With much gratitude,
Michelle, Eric, and Emily Bean

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Date: July 22, 2019

Subject: N637RM

Joy,

You have been a HUGE HELP and I really appreciate it. Thank you for making the process so easy. I hope to get back into a plane one day and start flying. When that time comes Van Bortel will be my 1st call.

Thank you,

T. Oliver

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Date May 9, 2019

Subject: Raving fan from Floyd Ellmore

Blake,

Just want to say thank you for all your patience and support during this process. I know these sales can be difficult at times but you never displayed anything but a positive attitude towards every inquiry I had. Furthermore, please pass along to George my appreciation for his support and generous offer towards the cylinders on my plane. He is a stand- up guy that provides outstanding customer service. He sets a great example for his company to follow. Van Bortel is a class act when it comes to taking care of clients. I will spread the word about you guys. Again, thank you!

-Floyd Ellmore

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Date May 7th, 2019
Subject: Touching Base

To: Tempist

Dear George,

Thanks so much for everything you and your team have done for us. You made the process of selling and buying a plane much easier than I anticipated.
It’s been a pleasure working with you and I will certainly recommend you to anyone interested in buying or selling a plane.

Sincerely,
Stan D.

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Date: March 15, 2019

Subject: No "automatic roughs" in my VB Columbia

Dear Howard, George, and the Van Bortel Staff,

Just a short note to say thanks again for helping us sell our airplane. It was a pleasure doing business with you and we appreciate your professionalism and courtesy.
We’ll look forward to doing business again with you in the future.

Sincerely,
MF
Grand Bahama Island

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Date: February 6, 2019

Subject: 2003 Cessna T182T

Dear Howard,

Thanks again for your help in selling our 182S. It was great working with you and your team.
I’ll definitely recommend you to my friends who are in the market for an airplane!

Best regards,
Mike Brown

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Date: January 21, 2019

Subject: N1161V

Dear George,

Thanks again for all your help with the purchase of our 206. You and your staff were professional, courteous, and helpful throughout the entire process. It was a pleasure doing business with you, and we are enjoying our new airplane!

Sincerely,
Martin Allen

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From: Matthew Endrizzi
Sent:  December 31, 2018
To: Randall Funston
Subject: N1141Y

Randall,

Just wanted to reach out to you with a few kind words. My wife and I appreciate the sincere amount of time you spent at the Carbondale fly in coaching, instructing, and teaching us what it is we needed in a new plane. I am positive that you get a tremendous amount of tire kickers so it must be exhausting talking about the same thing over and over again

If my memory serves me correct, I believe we even interrupted you while you were trying to have lunch. You promptly set your sandwich down and begin the next two and a half hours with us. For the next couple months we were back and forth and your patience was the next thing we appreciated. And then when I called you and told you it was time to get serious you did just that and gave us a good deal even though you had already done that a couple of times in the previous few months. All in all it was an excellent experience all the way down to the quick timing to the perfect instruction from Barry. My wife and I wish you the happiest New Year and if you ever need anything up in Illinois when you're there give us a call.

Thanks,

Matt

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From: Robert Anderson

Sent December 19, 2018

To Laura Howell

Laura:

Once again, I wanted to say how great you guys were to work with, and how much I really did appreciate all of your hard work and efforts. I was a newbie to the entire process, and was always pretty uptight. After going through it, I really appreciated and respected the efforts by Van Bortel and yourself !

-Robert Anderson

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From: Stan

Date: December 18, 2018

To: Blake Childs

I spent several months looking around various sources for aircraft and did find some good information on aircraft and making your first purchase. I finally reached out to a few organizations selling gently used aircraft and asked a lot of questions of each of them. I have never had a more pleasurable experience than my interaction with Blake Childs of Van Bortel Aircraft. Blake took the time to talk me through the myriad of things I ought to be considering, discussing my experience, my flying desires, anticipated home base of my aircraft, financial aspects and more. I also spoke with Mr. Van Bortel who reached out to extend his interest in not just helping to sell me an aircraft but truly made me feel I was part of the Van Bortel family of customers and that I could always reach out to them for help in any way with my aircraft. Even after my purchase, a few items that would not likely have been found on my pre-buy inspection popped up, Van Bortal Aircraft stepped up and made sure things were taken care of fairly and reasonably with the aim to show they were partners not just for the sale but for the long term relationship. I would highly recommend at least giving the Van Bortal Aircraft team a chance to earn your business with a selection of incredibly well maintained aircraft – nothing but the best on the market. I am now a proud owner of a 2007 Cessna T182T and could not be more pleased.

Stan

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From: Jon-Michael Johnson
Sent: Friday, December 15, 2017 2:25 PM
To: James Towle
Subject: RE: N368ME Repairs

James,

Thank you. I need to tell you that you have won a customer for life. As long as I stay with Cessna models, I will buy my next plane from Van Bortel. This entire experience with you and everyone at Van Bortel has been fantastic. Even my mechanic at Pacific States Aviation told me that I didn’t need a prepurchase inspection if I was buying from Van Bortel. He bought a 172S from Van Bortel and was very pleased. Ironically, his plane was 138ME. They affectionately call my plane the big brother of 138ME.

If you guys need a customer testimonial for your website just let me know.

Jon-Michael

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From: Ken Bishop

Date: December 13, 2018

To: Randall Funston

Subject: N6004L

Randall. I must say Van Bortel lives up to it’s reputation. The aircraft was delivered in pristine condition with everything up tp date. Also the delivery pilot, Santiago Escobar, was very polite, professional and very helpful on the delivery. A credit to your company. I’m sure I will have many questions for you in the next few weeks. For now, who do I subscribe to for updates on the nav data cards on the G1000’s. Thanks for all your help. It was a pleasure doing business with you. Regards. Ken Bishop

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From: Dr. Burriss

Date: August 17, 2018

To: George Van Bortel

Subject: Thank you ...

Dear Mr. Van Bortel:Impressive, impressive, impressive ... everything ... EVERYTHING was IMPRESSIVE!!!

My expectations are usually very high and I truly appreciate impressive products and service -- at resorts, cruises, restaurants, automobile dealerships, etc. I feel like I started at the top yesterday with Van Bortel Aircraft Inc.

Thank you for taking the time to come out and meet me. Thank you for your obvious pursuit of excellence with personnel, products, facilities, and service. You have created an excellent business -- it is no surprise that YOU are the #1 Cessna dealer in the world.

Ms. Forrest was outstanding in every way. She was friendly, perceptive, knowledgable, experienced, helpful, positive, and professional in every way. She really did inspire me to continue to pursue getting an airplane and reassured me that a TTX is what I really want. She wisely cautioned me that it is going to be like learning to drive a car in a Lamborghini and that I need to be extra careful with that much performance as a new pilot. It is very comforting to know that you and your team are there to offer the best in products, service, and encouragement ... and that if I break it, you can put it back together for me!

THANK YOU!

George B. Burriss II, PhD
FCI

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From: James Zerkle

Sent: Monday, Agust 13, 2018

To: Mickea Smith

Mickea —-thank you very much —- the purchase transaction was handled very professionally and with personal consideration —- I will contact Van Bortel when I am ready to buy my next airplane----best regards —- Jim Zerkle

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From: Mike Skaggs
Recieved: August 10, 2018

Unmatched reputation in the aviation industry. You can’t go wrong with Van Bortel.

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From: Chris Freeman
Sent: Friday July 27, 2018 9:20 am
To: Van Bortel Aircraft Inc./Facebook Recommendation

When in the market for a used Cessna dont even waste your time looking anywhere else these guys are top notch !!

Ive been buying cars trucks and planes for a long time and I have to say when buying my new Skylane these people have been amazing !! A +++++++++ and the sales guy, Randall Funston is the man ! Made sure everything was 100% upfront and professional thru out the whole deal even 3 months after the sale. Unbelievable customer service.

Chris Freeman

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Google Review July 26th, 2018

Excellent place to do business with, great staff!

Tom Walker

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July 23, 2018

Joy,

The funds have been received. Thank you for the work you have done with respect to selling my airplane. The entire experience was professional and forthright. You can be sure that in the event I'm back in the market I will reach out to you and Van Bortel.

Thanks,

Travis Peatross

From: Ken Friedkin
Sent: Friday, July 20, 2018 2:44 PM
To: Blake Childs
Subject: Re:

Blake,

Now the fuel level keeps getting low. You think it’s because I’m flying it? Just kidding want you to know I’m really enjoying my new plane. She’s a pleasure to fly. Thank you for all your efforts. You made the purchase as easy and unstressed as possible. Great job to you and everyone involved at Van Bortel Aviation.

Cheers,

Ken Friedkin

From: Robert Young
Date: July 14, 2018 at 5:56:53 PM CDT
To: Randall Funston
Subject: N807VR

Hi Randall

‍
Just wanted to send a note how happy I am to have purchased N807VR from Van Bortel
This was my second aircraft from Van Bortel and I cannot let you know how easy it is to deal with you. You make it all user friendly and easy for first time buyers (and 2nd)
without the worry of being taken advantage of. You guys are the best. I will not think about looking elsewhere in the future

‍
Bob Young

From: David Long
Sent: Saturday, June 30, 2018 2:57 PM
To: Darryl Taylor
Subject: Thank you

Darryl,

Wanted to send a quick thank you for your help the other day. The mechanic had a tube in Houma and came over and fixed the tire in just a few hours. I really do appreciate your availability and affability. You are a valuable resource at Van Bortel and I cannot thank you enough.

David

From: Frank
Sent: Wednesday, June 27, 2018 7:01 PM
To: Blake Childs
Subject: RE: Magneto tracking number

Thanks Blake! I have to tell you - Van Bortel is a fantastic company to do business with. Maybe it's my NY mindset but I had my doubts that George would come through for me. Wow was I wrong! If I ever do sell this plane and move up I wouldn't think of going anywhere else.

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From:
Sent: Monday, June 25, 2018 8:23 AM
To: Edward Biggio; Darryl Taylor
Cc: Justus Schiedek-Jacht
Subject: Thanks for the great service (TTx)

Dear Darryl and Edward,

Just like to thank you for the great way you handled my 'cowling-crack’ issue. I just found out that Van Bortel covered for all the repair costs.

Of course it was a scary sight when the plane arrived at my home-base with this big crack. I have to admit that only after the repair I could fully enjoy flying it :-)

Justus and his team did a great job in repairing it and Darryl’s promise that Van Bortel will keep supporting the TTx even if the plane is flying in Europe was not just a pre-sale story.

Thanks again and I will not hesitate to share my positive experiences.

Chris (N259JA / PH-CHR)
C(hris).J.A.J. van den Akker
The Netherlands

From: Mark Finkelstein
Sent: Friday June 22, 2018 1:50pm
To: Van Bortel Aircraft Inc./Facebook

Over the last two months, I bought a Columbia 350 from Van Bortel, traded it back to them and bought a Columbia 400 from Van Bortel!

The first plane, a Columbia 350, was excellent, but I decided that the 400 offered some very attractive features.

It was a pleasure to deal with Van Bortel on both transactions. My salesperson was Randall Funston, and I also dealt with George Van Bortel, Darryl Taylor, Marsha Spence and Mark Merrell. They were all outstanding!

They were good to their word in every respect, resolved any issues that arose quickly and fairly, and delivered the plane to me in North Carolina on time and in beautiful condition. Thanks to DocuSign, the paperwork was a breeze. I also appreciated the fact that the deal was the deal. There were no last-minute add-on charges of any sort.

Some years ago, I bought a Columbia from another dealer and had it serviced by Van Bortel. Getting to know the Van Bortel folks, and the very high professional and ethical standards they maintain, I wrote them to say "wish I had bought a Van Bortel plane!"

This time I did, and am very glad to have done so. If you're in the market for a Columbia 350, 400 or Cessna TTx, I strongly encourage you to look first at Van Bortel. VB also has an interesting inventory of other planes worth exploring.

Do yourself a favor and get a Van Bortel plane!

-Mark Finkelstein

From: Neil Visse
Sent: Friday June 20, 2018
To: Van Bortel Aircraft Inc./Facebook

Thank you George and Cynthia for your help in finding the perfect C172 to add to our fleet of training aircraft! Flawless Transaction!

-Neil

From: Jared Levin

Sent: Wednesday, June 20, 2018 10:54 AM
To: Laura Howell
Subject: Re: Van Bortel Aircraft: N600PK Auth to Close

Hi Laura,

Thank you very much, it’s been a pleasure working with you!

Kind regards,

Jared

Google Review

June 2018

This family operated business treats their customers like family. They are also an active supporter of Angel Flight South Central.

Wayne Maynard

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From: Lawton Floor Covering
Sent: Tuesday, May 15, 2018 2:33 PM
To: Randall Funston
Subject: Re: N248AP

Randall,

Many thanks for your interceding for me on this. You and George have certainly earned my business.

Please tell George that I do appreciate his model of business. We have tried to do the same here with our business, however I am painfully aware that this type of generosity is getting harder to extend in the modern service environment.

I did not have an expectation of George extending this kindness to me, only that I felt like it would be a fair and right thing to do. Even if he would have met me in the middle I would have been more than happy. I am most grateful.

I will look forward to seeing you soon at the CAART.

Talk soon ......

Will

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From: Paul J Towell
To: Blake Childs
Sent: May 9, 2018

At the end of the day I care about 1. Working with VB again (my purchase of N 4169D last year was the finest transaction I have ever experienced. Specifically the professionalism, courtesy, time allocated to me by staff, and respect given to this first time buyer) , 2. The net trade difference which I would like to keep at $60,000 including the item listed next and 3. Having ADSB out installed – possibly a Garmin 345 with Bluetooth? I am hopeful that a transaction can be put together.

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Google Review:

I was able to attend Lancaster GIFT week because Van Bortel Aircraft INC awarded me with a scholarship! Thank you so much!! The tour of their facility was amazing!!!

Juanita Attaway

Mr. Van Bortel:

I just want you to know what a great job Laura Howell did in the transaction of N2662B. This is the second Aircraft I have purchased from you.

I can say everything was well taken care of Thanks again for a job well done.

Sincerely

Ted McGuire

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Hi Joy,

My heartfelt appreciation for your great service! Looking forward to stopping in and meeting you and your team sometime. It was great working with you,

Terry

From: Rick Marriner
Sent: Monday, March 12, 2018 11:09 AM
To: Kalieh Newell
Cc: Brian Bourett; Randall Funston; Marsha Spence
Subject: Re: N1074C - Documents

Kalieh, Marsha, Brian and Randall,

Thank you all for the help on the documents!! It's always five-stars worth of support and help from the team at Van Bortel. Whenever someone compliments us on how great N1074C looks on the line (especially for being a 2005), I point them in the direction of Van Bortel for the work you do in making these planes turn key for new owners and like new! Besides an ADS-B in/out solution (GTX-345R with internal WAAS), I've not had to make any modifications to the plane all the way through a busy year getting trained and certified as an IFR pilot.

If y'all ever get sharp tail-dragger across your inventory, please let us know. Keira, my wife and fellow pilot, is interested in picking up a SuperCub or something overpowered with big tires to add to the fleet for fun flying and landing on random strips of dirt and grass.

With gratitude,

Rick

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From: Janeen Kochan
Sent: Friday, February 16, 2018 10:53 AM
To: Laura Howell; Dennis Kochan
Subject: Re: N164ED

Good Morning, Laura:

I, too, am so grateful to you for your professionalism and contributions to making aviation (particularly aircraft purchasing) a pleasant experience. We will make sure to share the story of our journey with VanBortel with all of our friends and colleagues. You and your company set an excellent example for all businesses, not just those in aviation. Thank you for your care in helping us give N164ED (“Mr. Ed”) his new home!

Best Regards,

Janeen

1/19/2018 Yelp Review

Buying my Cessna 182S from Van Bortel was the right decision for me!

Buying a plane is such a huge investment and there are so many costly ways to get burned. That's why I found buying my plane from Van Bortel with their purchase protection plan was absolutely the way to go for me. I purchased a plane that gets compliments pretty much every place I land, paid a fair price and most importantly I found they really stood behind their purchase protection plan with integrity. That's probably why every single person that I've mentioned buying my plane from Van Bortel has also spoken very highly of them including other pilots, instructors, my insurance company and even the DPE for my instrument rating.

I also can't speak highly enough of Blake Childs from Van Bortel who helped me buy my plane and followed through on every single item during and after the sale. I highly recommend Blake and the Van Bortel team if you want to buy a plane with confidence at a fair price. I know I'll be calling Blake when it's time to upgrade.

Sincerely,
Hank Yost

From: Jim Segrave
Sent: Wednesday, January 17, 2018 4:46 PM
To: Joy Forrest
Subject: Re: N282JS is Closed!

Thanks Joy! Great working with you and your company as well. From the original purchase to the resale now - first class!

Jim Segrave

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From: Rene Otero
Sent: Tuesday, December 12, 2017 10:26 AM
To: George Van Bortel; Randall Funston; Darryl Taylor; Mickea Smith; Edward Biggio; Luis C Nino
Subject: N3103B

Dear Sirs,

My friend Luis Nino tell me that VanBortel was the company to go to if I want to sell my beloved Caravan, and the first time that I knew all you people I was sure that he was not wrong. But now I am more than satisfied and impressed. What a great company! What a group of aviation professionals! Has been a pleasure to make bussiness with you. I hope I will have the opportunity to meet you again soon.

Only left to wish you a Merry Christmas and a very Happy New Year!

Thanks for all!

Rene

From: John Anderson
Sent: Wednesday, November 22, 2017 1:47 PM
To: Cynthia Meza
Subject: Re: Closed!

Cynthia, thanks for the terrific experience. I am beyond impressed with the entire VB experience. I wish every industry had a market leader that followed the VB philosophy. Have a Great Thanksgiving.

From: John Boogaert
Sent: Tuesday, November 21, 2017 11:34 AM
To: Laura Howell
Subject: Your Biggest Fan

Many thanks for the "care package." Not only one but TWO bottles of touch up paint and even a brush to apply it.

You and the entire Van Bortel team are the very best and you can count me as one of your biggest fans.

The T182 is getting the best care possible so when I'm done with it (in about 25 years - I'll be 98) you'll want me to bring it back to Van Bortel to sell to another raving fan. :-)

Thanks Laura,

John Boogaert
N1329D

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From: Camp Clifford
Sent: Thursday, November 16, 2017 6:42 PM
To: Blake Childs
Subject: Love our new Skylane

Blake,

Thanks so much for all your help throughout this whole process. We love everything about the airplane and can’t wait to start flying it. It is everything we wanted, and the mechanic was very impressed at how immaculate the plane is inside and out. Kurt also made us feel comfortable with the plane and was very patient while we were getting stuff squared away.

Best regards,

Camp Clifford & Gene Camp

New owners of 2006 182T N6013V

From: John Boogaert
Sent: Tuesday, November 14, 2017 2:10 PM
To: Laura Howell
Subject: Question

Greetings Laura,

There is no way I can communicate how much we continue to enjoy our T182. 100+ hours, no problems whatever, very low oil consumption, trips all over California and a trip to visit family all the way from Fresno, CA. to Sheboygan, Wisconsin. You have a very happy customer who has referred you to more than 10 people who were considering looking for planes. Thanks to all at Van Bortel for the best customer service ever.

A quick question. Do you have (for me to buy for sure) or know where I can purchase some touch up paint to cover a very minor scratch on the nose wheel pant caused by a careless person moving my plane into a hanger? It's actually much smaller than the one that happened on the plane's trip out here but it is annoying to see it every time I move the plane. It's the white that I'd like to use but the red would be valuable as well for future purposes.

The plane has only been out of a hanger 3 nights since you brought it to California for me. Hangered wherever we go when one is available. Bugs never sit on the plane more than 15 minutes after a flight and the plane looks as good today as the day you delivered it (which is darn close to new). In short we can't be more pleased with the entire Van Bortel experience and our amazing T182.

John Boogaert
N1329D

From: Robert Young
Date: November 10, 2017 at 5:38:50 PM CST
To: Randall Funston
Subject: N163AW

Hi Randall
Just a quick note to let you know I am more than happy with N163AW. I will recommend Van Bortel and Randell Funston any time!
Thank you!
Bob Young

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Sent: Tuesday, October 31, 2017 10:02 AM
To: Laura Howell
Subject: Re: Van Bortel Aircraft: follow up on recent flight

Thanks you Laura. I knew I could count on you and Van Bortel resolve these issues. That's why I bought from you guys.

Regards from San Francisco, Dana

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Google Review

Van Bortel is the best when it comes to Cessna service and sales. I dealt with both sides and they treated me like was there only customer. I highly recommend VB!!!

T Y

I met Darryl briefly when I took delivery of my TTx in Independence in December of 2016. And following that, Darryl would chime in, responding to various posts I made on this CAAC forum with questions and issues. I always appreciated him lending his expertise to these discussions. And if I made an inquiry of him privately via email, he always responded promptly and thoroughly.

The icing on the cake, however, was Darryl's response to issues I was having with my plane during a recent trip to Alaska in the TTx, where the engine failed me on three occasions. Many on this forum should also be thanked for lending their ideas and support.

However, Darryl went above and beyond as the plane sat AOG while Cessna and TCM twiddled their collective thumbs. Darryl sought to fly out to my plane to see if he could help and received permission from his boss, Howard VanBortel.

I flew up to Oregon to meet Darryl at the shop. We shared a couple of meals together (one was in-n-out burger , the other more upscale, but let me get back on track.

While there, Darryl did a complete inspection of the plane and offered a lot of advice. The shop followed all of his recommendations. And let me tell you that after the flight home, I popped out the data card and uploaded it to Savvy. The engine was cool, smooth and showed straighter temperature and trend lines than any other recorded flight. I am one happy guy.

Darryl nor Van Bortel ever charged me for his trip or services. That's why I write this. Just a shout out to say Thank you so very much for the kindness. You represent the best in aviation.

Mark Spiegelman