From: Jessica Malone
From: Alejandro Vizcaino
From: Blake Childs
Regards Ian and Kathy Brunt Australia
From: Richard Whidby
From: Larry Boyd
From: Will Gilbert
From: Paul Marcotte
From: John D. Hanselman
Just checking to see if everything was closing today.
I do thank you and George for everything and will always recommend Van Bortel to everyone. You all have been great!
From: Karen and Dennis Pattie
From: Bob Wood
You guys were great too. It was a pleasure doing business. We think you & George are awesome & will spread the word. We both got signed off yesterday for our insurance & we love the 182. I am very comfortable flying it & can work all the stuff in the panel now easily. I detailed it bigtime, even waxing the belly so it really looks awesome now. I hope the 172 sells easy for yall & gives the new owner trouble free service like it did for us. That is truly a great 172 that you can sell with confidence. If your guys find any issues, let me know so I can tell my A&P. You shouldn't have to do anything to it at all.
We plan on having an annual done on the 182 before the 60 days to make sure it is perfect too. So far it has been just wonderful & K & I are very happy with it!
From: Mark Sanderson
From: David Rosenfeld
From: Carlos H Montenegro E
I am happy and confindent with Van Bortel as I
am sure I will have a great aircraft.
From: Murphy J. Foster
THANKS, I KNEW I MADE THE RIGHT CHOICE WHEN I DID BUSINESS WITH VAN BORTEL--THANKS FOR YOUR HELP--MJF
April 4, 2012
This is an open letter to all the people at Van Bortel, and to anyone interested in buying an airplane.
I am new to aviation. To date, I have 76 hours, and 252 landings
Now, to get to the meat of this letter. I have been renting a flight school plane, and thought if I bought my very own plane, I could have more access to the plane when I needed/wanted it. The problem was, I didn’t know anything about buying a plane. I talked to many people. At first, I thought I could get one for $35,000. Then I jumped to $45,000. Then as I kept looking, I decided these planes were not what I had in mind. My price went to $65…$85…$105, up, up. I soon learned, with planes, you get what you pay for.
I spent hours looking on the internet at websites such as Trade-a-Plane, etc. This was a great way to get started. I learned to ask a lot of questions. However when I called on many of these planes, the plane was either sold many months ago, or was not exactly what I had understood it to be. Some of the sales reps were fine to talk to. Others, I had some questionable feelings about. Some reps wanted hefty deposits just to take the plane off the market so my mechanic could have the option of checking it out. One rep didn’t want my mechanic to check it out. They wanted to use their own…hmmmm, wonder why?
Buying a plane is something we all take very seriously, so I decided, I only wanted to deal with extremely reputable people. I finally found what I thought I had been looking for. I called and spoke to Blake Childs at Van Bortel Aviations. After our conversation, I knew I had found the right group to deal with. He was fabulous. I felt, and it was only my intuition, but I felt he was a man of great integrity, and would stand behind the Van Bortel warranty. The amazing thing, they were willing to fly the plane all the way from Arlington, TX to Florida at no cost, and no obligation to me. If I didn’t like it, all I had to do was say, sorry, I don’t want it.
I was serious about wanting a plane, and I thought I had nothing to lose, and this one sounded right.
Then came the next step. Their pilot, Tom Woodward flew the plane to my airport, KGIF. I tracked the entire flight via FlightAware. I felt like I was giving birth to a new child. Anyway, Tom was absolutely delightful. We talked a while. We looked at the plane, poked, and peered everywhere I could see. Finally, he took me up on a discovery flight that was fabulous beyond what I could have imagined. He was so knowledgeable and thorough about going over everything. I told him, I wished he came with the plane.
I decided, I definitely wanted this plane. A wire transfer was made, and the plane was mine.
Blake again called me, to see if it was everything was, just as I had expected. I said yes, and it was even more than I thought. It was just grand.
Then the next step… Marsha Spence, and administrative assistant at Van Bortel got all the information she needs to register the plane for me. Whew! That was a load off my shoulders. She is so competent.
Then to top things off, out of the clear blue sky, I get a phone call from George Van Bortel, the owner himself. He actually took time from his schedule to call me and thank me for buying the plane, and to tell me, if there is any sort of a problem, to let him know. We talked quite a while because he was so much fun to talk to.
Next, I went to Sun n Fun in Lakeland, to buy a tug. While I was there, I met Phil from Van Bortel. He told me his desk is directly next to Blake. He was so much fun to talk with. He had an associate with him who was also great fun, but I’m embarrassed to say I don’t remember his name. But they were both as professional as I would have expected after my dealings with Blake, Tom, Marsha, and George.
I feel like I’ve known these people for a very long time. I have a great amount of confidence in their knowledge and integrity. So if you are in the market for a plane in excellent condition, I would say to you: Don’t waste your time as I did. Go directly to Van Bortel Aviations. I couldn’t be happier.
I am now the proud owner of a 2001, C-172SP SkyHawk. It is beautiful.
Thanks to all of you at Van Bortel Aviations. I think you all are terrific.Maija Baynes
From: JP Hayes
From: John B. Brown
From: Don Shapansky
From: Mark Rubin
Sent: Monday, February 13, 2012 7:19 PM
To: George Van Bortel
Just wanted to send a note to tell you how happy I am with my 172 G-1000 equipped aircraft. Fortunately I accepted your invitation to fly the airplane here with your ferry pilot and as a result got 12 great hours of instruction on the glass panel and had a blast flying the plane some 1200 miles to my home airport. Matt, the ferry pilot, was a great person and superb instructor to fly with. I have had my plane for three months now, it is performing beautifully and is a dream to fly. Being a previously non-glass panel pilot, I was very hesitant to have to learn how to use the G-1000 system. But after several hours with my instructor, I am thrilled with the system and would never want to go back to the old steam gauges. It works great.
I also want to thank you for your speedy and efficient repair of my autopilot system. The KAP-140 developed a serious problem after a few weeks and with just a phone call to explain the problem to your staff, you had a replacement part quickly sent here for installation and it fully corrected the problem. Thank you for repairing the system at your cost and doing it so quickly. Things unexpectedly do break sometimes and your company did not hesitate to swiftly fix the problem and at no cost to me.
Thanks again to you and Barry for your incredible patience and guidance with my very long decision making process on this aircraft and for making it so easy to purchase and transfer to my home airport.
From: Ray Landry
From: Lic. Cesar A. Martinez
From: Robert S. King
From: Juan Manuel Vargas
Yes I am very happy although I still do not believe it. I am not used to buy airplanes. I will believe it when I land here in Bogota.
I am also glad everything went well, but I have to admit this is a very stressful process.
I also want you to know that I am totally satisfied with the professionalism and the way everything happened with Van Bortel from day one. Please tell George you will have my highest recommendation in case anyone here wants to buy a Cessna in the U.S.
I will send a few pictures to you in a few months, flying over Colombia.
If everything goes well I should bring the plane in 2 weeks.
I will keep you posted!!
You made the difference man!
From: Mike Osborn
George & Laura,
From: Guinn Max A
From: Larry Fulton
From: Matt Meredith
From: Bob Seemann
From: Bob Seemann
From: Arturo Guerra Perez
From: Rubin, Mark
From: Herrington, Craig
I appreciate your help. Van Bortel has a great operation and reputation. The reasons I felt secure for my first time plane purchase. My expectations were exceeded. I was not disappointed in any step along the process.
Craig A. Herrington
From: Frank DeDionisio, Stefanelli's Candies
Just to restate, I believe that even with the problems that N3502J had, Van Bortel stood behind what they sold and I would like to congratulate you, George and the Van Bortel Company. Unfortunately, you do [not] see this kind of service often enough. If we did, the US economy would not be in the trouble it is.
From: The Flight Academy
From: Bob Seemann
Thanks for the info and look forward to meeting you. I captured our CFI today and flew the plane 2 1/2 hrs and did 10 touch and goes. Definitely rusty but was pleased with the plane and my re acquaintance with flying. The plane is great, love it, please tell George.
Thanks for the help.
From: Frank D.
Thank you Laura.
Please let me know if there is anything else.
You and Phil have made this a GREAT experience. Please tell George Van Bortel to maintain the outstanding experience and service, it means everything!!!!!!!!!!
From: Jim Trounson
Hi George -
I want you to know how much a appreciate my experience with Dan. I wrote the below endorsement of him on LinkedIn.
Wanting to buy a plane, a friend put me in touch with Dan. This was fortunate for me as Dan served more as a counselor and thoughtful coach instead of as a salesman. By educating me, he steered me in a different direction than I was initially headed. I ended up with an ideal airplane that will serve me well. Dan made the purchase process painless and stress-free. I spent a day with Dan in Arlington being oriented to the plane before Dan flew with me to Idaho, providing instruction the entire day. The next day in Idaho he worked with my pre-purchase mechanic to insure minor squawks were resolved before returning to Texas. Dan went above and beyond for me. He followed through on every commitment he made. I now consider him a friend.
From: Susan H
Thank you very much for your understanding. It is very appreciated.
I also appreciate your invitation to do business with you in the future.
You can count on me to recommend you highly to any pilot in the market for an airplane. You are an honest businessman and a very good person. I feel that way about Laura, as well.
Thank you, again.
From: J.P. Hayes
I just wanted to convey a note of thank you for walking me through what I thought was going to be a difficult process. Actually with your patience it turned out to be pretty fun. The hardest part, as you know, was deciding which airplane to purchase.
I must also add that Chris the delivery pilot was professional in every way and very helpful with all my questions. I anticipated a mountain of paperwork and as it turns out buying an airplane is easier than buying a car.
Please thank everyone else involved for me including Mr. Van Bortel who followed up the next day with a nice call. I look forward to upgrading the 172 but not until I enjoy flying it.
Thanks again, JP Hayes.
Chris and Dee J.
Now that I have had a chance to fly the plane a good deal, I have come to really appreciate it, as well as the exceptional service from Van Bortel.
You personally handled the sale and delivery professionally and went above and beyond to make it happen, including picking me up at the airport and getting me to and from the hotel.
You and your whole organization deserve thanks and praise.
Please pass this on to George.
All the best,Chris
Thanks again for all the awesome service and attention to details.
I would like to take you up on your offer to have someone fly up
here and get me today. I need to depart Vernon (F05) at 3:30 pm today
back to Fort Worth. Like I said, I am happy to arrange and pay for a
cab for your pilot from Meacham back to Arlington. Let me know if that
helps and I'll ensure someone is waiting when we land at 4:30 in FTW.
From: Dr. V. Ravi Chandran
Dear Mr. Van Bortel:
I purchased a Cessna Skyhawk in December 2010 from Van Bortel, and I really enjoyed the purchasing experience. Your sales team, especially Laura Howell is a consummate professional who provided all the information and details that made the purchase easy and problem free. She helped me with insurance and bank financing.
After purchasing and using the plane for few days, I realized that it is not the right one for me, and I decided to return it back. Van Bortel buy back agreement was excellent, and they immediately honored their commitment and took it back. No problem. I am really convinced to continue my business with them. I am planning to buy my next plane from Van Bortel.
Great job, and keep up the good work. Thank you.
Dr. V. Ravi Chandran
From: Jerry Drilling
Sent: Saturday, January 15, 2011 9:20 AM
Subject: Piper Archer purchase
Mr. Van Bortel,
From: Ian B.
Sent: Thursday, October 14, 2010 1:27 AM
To: Blake Childs
Just checking Dad's emails and thought I could reply for us. Thanks so much for the experience at Van Bortel. Dad and I agree it was one of the highlights of our tour and really a pleasure spending time with George, Dan and yourself. The cropping season is going well and the farms look good. Fingers crossed for the next 6 weeks. When we buy a plane you can be assured it will come from Arlington, TX. Hopefully soon.
Thanks once again mate
From: Edward M. (@bellhelicopter.textron.com)
Sent: Friday, October 1, 2010 7:59 AM
To: Gary Conover, Sam Wall
I just wanted to thank you all for first, making me aware of the Garmin warranty on my displays and second for the timely service and technical expertise you provided me.
When I purchased 2099N, I was apprehensive about the avionics complexity and wondered if maintaining the G1000 would be painful. Your avionics facility has calmed my fears and has demonstrated that the G1000 is as reliable as it is effective.
Thanks again for your help.
From: Bruce R. Goldberg
Sent: Monday, August 30, 2010 8:03 AM
To: George Van Bortel, Laura Howell
George, I wanted to thank you for helping resolve my issue with the G1000 system. Stevens Aviation told me that Garmin will cover the AHRS unit and most of the labor. Stevens said any cost that are not covered, they would send an invoice to your attention. I did ask for expedited shipping to have the A/C available for the past weekend for some plans that I had. I will cover this cost.
It is a pleasure to do business with Van Bortel Aircraft.
Thank you again,
Bruce R. Goldberg
From: David T.
Sent: Thursday, May 6, 2010 2:22 PM
To: George Van Bortel
Thanks George I appreciate receiving your commitment in writing. Van Bortel has been everything I expected it to be throughout the entire process and you have completely lived up to your reputation. Laura has been absolutely great to work with. With me being quite new to the industry, and as a first time plane buyer, the experience lent itself to plenty of opportunities to be overwhelmed with anxieties. I can honestly say Laura and Keith provided me with the confidence and assurance that minimized any such anxieties. My emotions are now filled with excitement and gratitude feeling that I purchased a very special plane.
From: Jay Brown
Sent: Monday, March 22, 2010 3:12 PM
To: George Van Bortel
Subject: Thanks for the plane!
A quick note to thank you for the services provided in conjunction with my new airplane. Having now purchased a second aircraft from you in the past 3 years, I can say with some authority that you and your staff were most helpful. A special thanks to Barry for his insights and all the attention to working out the details in the matter.
Jay Brown, MD
From: Robert W.
Sent: Monday, March 1, 2010 12:51 PM
To: George Van Bortel, Laura Howell
Subject: C-182 N26648
Dear Mr Van Bortel,
N26648 arrived last night and I couldn't be more pleased.
Your pilot Dan is a fine young man, an absolute pleasure to work with and clearly a skilled and careful pilot.
Laura too has been warm, professional and just a delight.
The real credit however goes to you and those who have created a culture that is Van Bortel. I have rarely had the pleasure of doing business with people who are absolutely good to their word, who care about their customers as you do and who use an expression which has been the hallmark of my own business "don't worry, we will take care of it."
I just got off the phone with my mechanic who said there are a few squawks but he thought the plane is excellent and more importantly he felt that your company was standing behind everything 100% (and Dave is not an easy man to impress). He explained to me the various small issues but was emphatic that I had purchased a great plane and would truly enjoy flying it. (I will fly at least twice this coming weekend).
I thank you for the great service and for the ease of the transaction. Please feel free to use all or any part of this communication in your future endeavors.
My warmest regards,
From: Dillard P.
Sent: Tuesday, February 23, 2010 3:12 PM
To: Phil Thye
Thank you for prompt delivery. I have taken Dan to hotel at
RDU, for his return flight to
From: Richard T.
Sent: Monday, February 15, 2010 2:30 PM
To: George E. Van Bortel
I want you to add me to your “raving fans” list. As you are aware, I worked through Phil Thye and purchase a fully loaded and beautiful T182T last month. Everything about the transaction went very smoothly and I appreciated everyone’s efforts. Phil and Marsha were great to work with. Dan Mercurio delivered the plane to Easton, PA without a scratch. Thanks again for the great service. Now I know why you guys are the world’s largest Cessna dealer. Regards.
From: Wesley E Freise
Sent: Sunday, January 31, 2010 7:57 AM
To: Phil Thye
Sorry for not getting back sooner. Have been flying when weather permits and everything is working as required. Have now gone solo and the plane performs great. My CFI with over 28000 hours in 85 planes from big to small also really likes the plane as much as I do.
So again thank you and all of your staff for making this transaction a real pleasure.
Wesley E Freise
From: Bill Q.
Sent: December 2, 2009
To: Laura Howell
You are a breath of fresh air.
You are obviously very good at what you do.
Sent: Thursday, October 28, 2009 10:27 AM
To: George Van Bortel, Marsha Spence
When I decided to look for a plane " over the internet " I eventually went with Vanbortel because I just had a good feeling of the phone dealings with you and George. I don't usually commit 155 K over the internet and fly across the country to buy something. I am very glad that I did MAKE THE RIGHT DECISION !!!!!
Dan, is not only an awesome pilot but a very nice person. Having been with him for 4 days has made me a friend that I hope to visit in TX again some day and hear about his success's he deserves.
Pete, I wish would move here to Canada and work for me, but I don't think I could afford such a hard worker who really cares about what he does. - Don't lose him!
You and George, Very professional, sorry I couldn't meet you.
Again, Thanks for making my 1st aircraft purchase so easy and enjoyable. I'm confident that you haven't heard the last of me ;o)
From: Mark Sanderson
Sent: Sunday, October 4, 2009 4:35 PM
To: George Van Bortel
Subject: Sanderson Purchase, N1189Y
Good Morning George,
Just wanted to take a moment and congratulate you on your having such a professional and personable aircraft sales team.
From yourself to Brooke Thye to Dan Mercurio the delivery pilot, I was certainly impressed with the “can-do” and professional attitude. I’m sure there are others on your team working behind the scenes that are as talented and hard working, but with whom I didn’t have the opportunity to interface.
Van Bortel Aircraft certainly lived up to its stellar reputation in this transaction and will be recommended by me to others.
All the best and thanks again,
From: Max K.
Sent: Wednesday, July 01, 2009 8:20 PM
To: George Van Bortel
Subject: Hello from Max - thanks George!
Well, after 3 months of ownership of the Cessna 172SP that you delivered to me back in March, I wanted to drop you a quick note to express my sincere thanks and extend you my compliments on the excellent service and support I received from Van Bortel Aircraft.
While the process of buying my first airplane was not an easy one, all of your staff made the experience as painless as possible. The entire team - Dusty, Rusty, Michelle, Mark and the Ferry Pilot (not to mention you too) were all very professional, caring, and cheerful to boot through every step pre-and-post purchase.
You have certainly earned my repeat business George, and I look forward to working with you long into the future. I also make a point of telling my friends who are thinking of buying their first airplane to check with Van Bortel before they go anywhere else!
Thanks again for a happy ending to this experience. The plane runs smooth as silk now and is the envy of everyone I fly with! And the Garmin 696 was an excellent addition that has already saved my bacon a couple of times! I really appreciate the opportunity to do business with all of you and wish you the very best of luck and a Happy July
All the best -
From: Brent Perry
You know you and George have been a real pleasure to deal with, I talked to several brokers who were on par with a cheap used car salesman, unfortunately they seem to be abundant out there. I guess anyone can call themselves an aircraft broker….
I was fortunate to discover Van Bortel through a conversation with another pilot, you guys have made it a very smooth and easy process with no surprises, that is a valuable service in itself.
You can bet I brag on Van Bortel to everyone who asks where 03S came from, and I know you will certainly be selling me my next plane. (but don’t tell George, it will weaken my negotiating position) J
From: Dean Phillips
From: Joshua B.
George and Marsha,
I so hope you are both well.
Well, its the beginning of March, and as always, on an almost every other weekly basis I check out my favorite website-YOURS. These planes just seem to get better and better.
As you know, N2447E was delivered to me in great shape and has been a wonderful plane. (Late 2007 T182T GFC700.) It now has 82 hours and by mid summer will likely have 100. The warranty is good through July 2009.
I am looking to trade in August for a low time 2009 or late 2008 with SVT. I really don't care if its Turbo charged. Whatever makes the trade work.
I just wanted to let you know of my near future thoughts.
As you know- you are the ONLY individuals that I would ever consider purchasing from.
From: Lee Allwein
From: Adrian Lineberger
I just wanted to thank you for all your help with the trade of my 172 and purchase of N882JV. I have flown the T182 to South Carolina and Michigan in the past two weeks, and it has performed beautifully.
There are not many businesses anymore that exhibit the level of professionalism and care that Van Bortel's does, and I was amazed at how quickly and fairly the repairs were reimbursed. When I look for next airplane, you will be the first one I call.
August 12, 2008
I want to thank you and Van Bortel Aircraft for making my first aircraft purchase experience a much smoother one than I was expecting. Everything related to the purchase process was completely new to me and having the knowledge of both you and Van Bortel Aircraft to fall back on eliminated a great deal of the apprehension. As a result, I am now the proud owner of a 2004 G1000 Skylane.
I also would like to thank Walter Lacey who flew the plane to New York for the pre-buy inspection. The logistics due to my requested pre-buy location being in a different state than where I was requesting to take delivery made for an unusual situation. Further, what was to be a one day process turned into two when severe thunderstorms moved into the area and we were forced to wait for the following day to fly to Connecticut to complete the delivery. However, through the entire process, Walter was accommodating, helpful, and a pleasure to work with.
Whenever anyone at my airport asks where the plane came from, I never have anything but positive things to say about Van Bortel. I can’t say how long N63296 and I will be together. Other pilots at the airport insist that I will be itching to move into another plane in less than 3 years. I’m not sure if I agree. However, I am sure that if I do decide to explore that possibility, I will call you first.
From: Doug Pearson
I can’t thank you enough for getting me into 61A. I am proud to accept it. The flight was just great. I know I will enjoy the aircraft for many years. I am looking forward to a lasting relationship with Cessna and Van Bortel.
Doug Cranfill was outstanding and a great coach. He knew just what I needed.
A great day all around! Thanks again.
From: Michael C.
Oh, and I forgot to say : VanBortel is FIRST CLASS in every department.
Hands down, the best purchase experience I’ve ever had in aviation, period.
From: LESLIE MULLINS
We would like to thank you for participating in our fly-in on Saturday and the generous contributions made on behalf of Van Bortel Aircraft. We recognize how important Van Bortel is to our industry and we are very appreciative to have you sponsor our event. Everyone was very pleased with the turn out as it stirred up much interest in flying and was an excellent opportunity for us to promote the G1000's.
Please express our gratitude to George for always being willing to help us promote our Cessna Pilot Center. We look forward to growing our relationship with you as we continue to expand our flight school operation.
Aviator Air Centers, Inc.
3122 S. Great Southwest Pkwy.
Grand Prairie, TX 75052
From: Mark Zurawski
Wanted to also let you know how wonderful you've been to work with through this whole process and that we look forward to working with you again.
I should have told you that I flew 1608S with Jeff and not at any other time (yet).
Yes, you may use me as reference.
Thanks again for helping us realize our dream,
From: Ed S.
From the initial purchase to the sale and all the intervening service my experience with Van Bortel has been great. Now that I own a Piper I especially appreciate Cessna and Van Bortel service/support. If ya'll handle any plane I move to next I will definitely be back.
From: Sam D.
Thanks Dusty. We were all really impressed with the professionalism of both you and your company. You have done everything you said you'd do. Unfortunately that's rare these days. SPD
From: Dr Gerhard M.
Laura, let me just say that all the accolades you get in customer testimonials is WELL DESERVED.
I’ve been shopping for a plane for 2 years and frankly, dreading the potential complications of buying a used bird. Van Bortel’s reputation, 30 day guarantee, and YOUR helpful, courteous, and knowledgeable hand-holding have made my first aircraft purchase a pleasure. It was heartfelt. Mr. Van Bortel knows how to sell aircraft.
From: Joshua Bloomstone
Dear George and Marsha:
Working with you both has been fantastic! 459AJ is a great airplane and I am so pleased. Thank you both very much and have a Happy and a Healthy New Year, Merry Christmas!!!!!!!!!!!
Dr. Joshua Bloomstone, M.D (Josh)
Sierra Delta Aviation
From: Dan Wyson
You people don’t know how happy I am to see Cessna bidding on
From: Sandy G.
It goes without saying that it has been a pleasure to work with Van Bortel Aircraft. I only hope that I can acquire another airplane so that we can do business again. I feel very comfortable as you have delivered on each item we discussed as the transaction progressed. Thank you.
It was a "piece of heaven" working with Van Bortel Aircraft.
All my questions and concerns were handled in an expeditors manner. Your follow up was terrific.
Thank you for all of your help and consideration.
From: Barry Rutheiser
Barry. I have been very much pleased with the entire Van Bortel process. Thank-you. Van Bortel made the entire process so easy. It was a pleasure working with your company and I hope to have the opportunity to avail myself of your services again. Sincerely, Scott Randall
From: Donnie Lane
Laura Howell and The Van Bortel Team,
I really appreciate the way our recent purchase of a T182T was handled. Laura, you made the transaction easy for me; when I picked up the airplane in Independence everything was just like it was supposed to be. The level of customer service and support you provide is the reason I purchased this aircraft from Van Bortel.
Thanks for your help.
Donnie L. Lane
From: David K.
On December 28th I closed on a 2004 172SP. George and Marsha made what is typically a frightening experience an absolutely painless one that took less than a week. It's one that I will repeat.
Based on Van Bortel's reputation, I purchased a plane over the phone, never seeing anything but a few pictures of it. They ferried it to my destination of choice where the resident AP mechanic informed me that the plane was absolutely immaculate: From the impeccable logs to the perfect interior and engine, the plane was flawless. The mechanic further told me that in all of his years as an AP mechanic he had never seen an aircraft look in every way so new without actually being new. If it weren't for the tach showing 580 hrs, there would be no distinguishable way to discern this plane from one fresh off the assembly line.
I don't know how Van Bortel does it: Either they are über choosy in the planes they take as trade, or they have a team of obsessive/compulsive mechanics who go through each plane with tweezers and a toothbrush.
Pathospychological disorders aside, if you read the other testimonials, I am not the first to note the unparalleled service provided by the staff and the quality of a Van Bortel plane.
If you're reading this and are seriously considering purchasing a plane, then go to the inventory page, pick a plane and let Van Bortel bring it to you. They're serious: they will bring the plane to you to test out. Then, ask yourself: Who else but someone who is sure of their product would bring a piece of equipment costing as much as a house across the country for someone to play with for a month and let you give it back to them, no questions asked? Try doing that with a private individual from an ad in Trade-A-Plane.
From: Craig Wieland
From: Jim Fusco
Hello Ms. Laura,
I received the manuals yesterday. Thank you very much for your prompt reply. It has been a pleasure working with you. I will definitely contact you when I decide to move up to a 182 or 206. Thanks again.
From: John Faxon
From: Roger Simmons
Thanks for our phone conversation today about the elusive weather module for the Cessna Skyhawk N335SP. I understand from Watson Felts that you have offered to reimburse me $1400.00 as compensation for the confusion about this module. I would be happy to accept that amount and am grateful for your offer. You may either send to check to the address below or to Watson at Air Wilmington.
I have been following through conversations with Watson his negotiations with Laura Howell and you about the purchase of this aircraft. It all worked extremely well and I understand why Van Bortel Aircraft is held in such high regard in the industry. As you may know the Skyhawk will be used initially as a training airplane for me and my son as we work towards a private pilot certificate and hopefully an instrument rating down the line. We have now both flown N335SP and are delighted with its condition and performance. Eventually we will be looking for something a bit faster as we extend our range. When that time comes I will ask Watson to start his search at Van Bortel Aircraft.
I would like to compliment your delivery pilot, Brian Pemberton. He was prompt, knowledgeable, courteous and professional. He is a credit to your organization. Please relay my wishes for continued success to him.
From: Clyde Triplett
Sent: Friday, May 20, 2005 6:28 PM
To: George Van Bortel
Just a short note to state how much I liked doing business with Van Bortel and all the
folks I met, from Pete in the hanger- the ladies in reception - and of course pilot Mike.
However, the AP& IA at my field complained (in a nice way) that he did not want to see a
bunch more Van Bortel aircraft staying at the airport or he would have to close up shop.
From: P. Michael Brown
Sent: Monday, May 16, 2005 11:55 AM
To: George Van Bortel
Subject: Letter to George Van Bortel from Mike Brown
Just a short note to express my sincere appreciation for making my recent aircraft purchase a pleasurable
experience. As you may remember, the plane suffered several unexpected and expensive issues during the ferry
flight from Arlington to Chattanooga. You, Marsha Spence and the entire staff at Van Bortel Aircraft worked very
hard with Honeywell, Cessna and my local mechanic in getting the airplane repaired in record time. I'll never
forget what you told me the day I called with the punch list of problems... "Mike, I want the plane repaired. I want
you happy and the cost will be at Van Bortel's expense." Such an attitude is the reason Van Bortel's reputation
in the aviation industry is impeccable. My family and I love the plane. Thank you again for your timely attention to
my needs. You are an honorable business man!
P Michael Brown
From: Ronnie S.
Sent: Thursday, March 31, 2005 8:34 AM
To: George Van Bortel
Thank you for the reply. I'm open to a newer 182. Depends on cost. I don't have a need for a Turbo model. I live
Va Beach and do most of my travels within 300 nm from there. I'm 55 years young and when I sold my 182 I was
ready to get out of ownership, however, I really miss it and thus I'm back in the market. I'm in no real hurry, so
maybe when you get a 1997 - 2000 you could keep me on your list and keep communicating and let me see how
it goes. I had such a great experience with the purchase of my last airplane, and as a result, I will only buy this
next one from you.
Thank You Ron
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Van Bortel Aircraft, Inc.
Arlington Municipal Airport • 4912 South Collins • Arlington TX 76018
1-800-SKYHAWK • 800-759-4295 • 817-468-7788 • Fax 817-468-7886